Policy


30-Day Money-Back Guarantee

We want you to be fully satisfied with every item that you purchase and have the best possible online shopping experience from NCSTAROUTLET.com. If you are not satisfied with an item that you have purchased, you may return* the item within 30 days of delivery for a full refund** of the purchase price, minus the shipping, handling or other additional charges.

The item must be returned in original boxes, and with all paperwork, parts and accessories to ensure full credit. Please see our Return Rules and Restrictions and Return Exceptions before returning your item.

Information for international customers: products purchased on NcSTAROUTLET.com from international locations are not qualified for warranty and do not qualify for refund on the shipping for returned products.

*The return shipping cost (the cost to send an item back to us) is not refundable.
**Please allow 8 business days from when we receive your return to process your refund. You will be notified by email once your refund is processed.

 

Free Shipping with purchase of $35 or more

Take advantage of free shipping* when you purchase $35 or more of NcStarOutlet.com products. Orders that qualify for our free shipping will be delivered Standard Ground** (5-8 business days) once all items are available to ship, including pre-orders. No international orders.

*Only available with the lower 48 states, including APO/FPO address.
**Orders will ship within 1-2 business days after payment has been verified.

    NcSTAR® Limited Lifetime Warranty

    *(Warranty form for USA customers only)

    All NcSTAR® optics are warranted and protected from defects in materials and workmanship for the lifetime of the product. If any NcSTAR® product is found to have defects in materials or workmanship, NcSTAR®, at our discretion and subject to availability, will repair or replace the product. If the product was purchased within 90 days, a copy of Proof of Purchase is required. If the product was purchased over 90 days, a $10 handling fee must be made payable by check or money order to NcSTAR®. A Return Merchandise Authorization (RMA) must be issued before returning the product. Ship product prepaid and insured to NcStar. NcStar cannot be responsible for product until it has been received.NcSTAR® accessories (This includes but not limited to flashlights, lasers, mounts and soft goods) are warranted and protected from defects in materials and workmanship for ONE year. A copy of proof of purchase must be provided. If the product was purchased over 90 days, a $10 handling fee must be made payable by check or money order to NcSTAR Inc. A Return Merchandise Authorization (RMA) must be issued before returning the product. Ship product prepaid and insured to NcStar. NcStar cannot be responsible for product until it has been received.

    Click to open NcSTAR Warranty Form  

     

    Thank you for choosing NcSTAR. We want to make sure that you are completely satisfied with your product. If you need to send your NcSTAR product in for warranty service, just follow the simple instructions located to the right.Our 90 Day Guarantee: If you purchased your product within the last 90 days then we will waive the $10.00 handling fee. All you have to include with your letter is a copy of your receipt or proof of purchase. All NcSTAR optical products carry a Limited Lifetime Warranty. All other NcSTAR Products carry a Limited One Year Warranty. 

     

    Our return address is:
    NcSTAR, Inc.
    Attention: Returns Department
    18031 Cortney Ct.
    City of Industry, CA 91748  

     

    Here at NcSTAR, we work hard to ship all returned items the same day they arrive so that you receive your product back as quickly as possible. Average turnaround time is about 2 weeks.
    If your NcSTAR product does not have a warranty card enclosed, please contact us: 1-866-627-8278 for further information.
    Email: support@ncstar.com